MailGate User Manual

 This user manual will assist you in initial configuration and ongoing use of your junk email filtering account. 

Logging In 

You will login using your full SCCD email address and email password to log in. (see figure 1) 

In all cases the password is case sensitive, so please pay attention to upper and lower case letters. 

 Mailgate login URL http://mailgate.sccd.ctc.edu/

Figure 1

Change Password

The procedure to change your password will be the same as changing your SCCD Exchange Email password.

Using your account

Log into your account using the URL above.  Your administrator has configured your account for you, to provide reports of the MailGate’s actions on a periodic basis.  With the web user interface, you can

·         Review custom email reports

·         Define individual email senders as junk, bulk, or legitimate senders

·         Change your sender management, junk, or bulk report settings

Reporting 

Reports allow you to view what the system has filtered and to send messages to yourself. 

Before running a report, you need to choose a date range.  The MailGate will show you information about messages that fall in the date range you selected.  The default date range is the current day, so you will see just those messages that arrived for you today.  After you select your desired date range, click "Show Report".  You will see all email messages received during those dates. 

The MailGate initially shows you all the email that it processed during that date range.  You can choose to view only the email that was classified as Bulk, or Junk, or Legitimate.  To view just those messages, click on the appropriate link (Junk, Bulk, Legitimate) that is immediately above the Show Report button.  You can return to a view of all the emails by clicking on the "All" button in the same area. (see figure 2a)

You can sort the email messages in the report.  The messages can be sorted by sender (via the From column), subject, date received, and size.  To sort by one of these criteria, click on the corresponding column name (e.g. From, Subject, Date, Size) at the top of the report. 

You can send messages displayed in the report to yourself.  To do this, click the "send to me" button in the same row as the message you would like to receive.  This function is useful to re-send a message to yourself or to send a message to yourself that was incorrectly identified as Junk.  After you choose to send a message to yourself, you will receive a confirmation page. (see figure 2b)

Figure 2a

 

Figure 2b

 

Sender Management

 From here, you can manually force email from individual senders to be treated in a specific way.  For example, if you are on a mailing list but have been unable to unsubscribe, you may wish to add the email address from that sender to this list and choose “block email from this sender”.

 Your options are:

 Always allow email from this sender means email from this sender will always arrive in your inbox.  This essentially means that you are turning filtering off for all messages from this sender.

 Block email from this sender means that all email from this sender will be blocked and you will not receive them in your inbox - regardless of how the system would have otherwise classified the message.

 Email from this sender is JUNK email means that all email from this sender will be considered junk - regardless of how the system would have otherwise classified the message.  The message will be treated according to the rules you have setup for junk email.

 Email from this sender is BULK email means that all email from this sender will be considered bulk, regardless of how the system would have otherwise classified the message.  The message will be treated according to the rules you have setup for bulk email.

 To remove a sender from your sender management list permanently, choose the drop down menu next to their email address, choose “Remove”, and then click “Update Classifications”. 

 If you wish to temporarily turn off special processing for a particular sender, choose “Normal” from the drop down menu, and then click “Update Classifications”.  This will process all incoming mail from that sender according to your normal junk and bulk rules. (see figure 3)

 

Figure 3

Settings 

From the main settings screen, you see a summary of your current settings.  To change these settings, simply click the appropriate section from the sub-menu below the “settings” link.   

Junk Email Settings  

Junk Email is defined as email messages that the system believes are unwanted by you.  This would include unsolicited offers, get rich quick schemes, offensive content, etc.  Many people refer these types of messages as SPAM. 

Email me a report allows you to set an interval at which the system will email you a report of all messages it determined were junk.  This is especially useful if you have chosen the “block junk email” option described above.  These reports give you the ability to receive any of the messages that were blocked if you desire.

Bulk Email Settings

 Bulk Email is defined as email which is sent to a large number of recipients. You may have given your consent to receive many messages of this type.  Often, these messages might be in the form of newsletters or mailing list messages. 

Email me a report allows you to set an interval at which the system will email you a report of all messages it determined were bulk.  This is especially useful if you have chosen the “block bulk email” option described above.  These reports give you the ability to receive any of the messages that were blocked if you desire. (see figure 4)

 

Figure 4